Fathead Help Center

Our system accepts JPG, JPEG, and PNG files for all Custom orders.Unfortunately, at the moment, we cannot accept PDF, HEIC, TIFF or vector files. We recommend you convert your artwork into one of the accepted formats. If you are concerned about the final quality of the product, please reach out to Customer Service and provide us with the vector file (AI, EPS, SVG). Formats that are not supported: Word (DOC or DOCX), MP4, GIF, PPT, Spreadsheets (CSV or XML).

Our system accepts JPG, JPEG, and PNG files for all Custom orders. Unfortunately, at the moment, we cannot accept PDF, HEIC, TIFF or vector files. We recommend you convert your artwork into one of the accepted formats. If you are concerned about the

Custom file formats

Orders

What are your operating hours?

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Do you do any donations?

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Where do I leave a review?

Fatcash program

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Do you offer military/teacher/first-responder discounts?

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My discount code or Gift Card did not work

Why Doesn’t My Image Always Match the Selected Size?

General

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What are your accepted payment methods?

Tax Exempt options

What is the processing timeframe?

Minimum requirements for custom images

What happens if my image says “low quality” when uploading?

What is a proof and why is it important to look at it?

Why does my proof have a pink line around it?

Final sizes for Custom orders

I have an issue with my order placed via one of your third party retailers. Can you help?

Can I cancel my order?

What do I do if I can’t continue to checkout (the button is greyed-out)?

My order is damaged

I received an incorrect order

My decal is not sticking

Do you offer image retouch?

Where do you deliver to?

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Shipping method upgrade

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Delayed orders or stuck in transit

My order shows delivered, but I can't find it

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Can I exchange a Custom order?

Exchange

Non-Custom Product range

Custom Product range

Material range

Recommended surfaces

Outdoor decals

Installation instructions

Can I move/reuse my Fathead items?

My decal seems creased. What do I do?

Products & Installation

Custom file formatsUpdated 3 years ago