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Orders

Orders. How do I place an order? What are your accepted payment methods? Tax-Exempt options ; Shipping. Where do you deliver to? Delivery methods and prices.

How do I place an order?

To place an order, please visit our website: fathead.com. You can choose your desired items, add them to your cart and proceed to checkout. There is no need to create an account to place orders, yet we do recommend it as it will keep you updated with

What are your accepted payment methods?

We accept all major credit cards. U.S. customers can also pay with PayPal, Apple Pay, Google Pay or Amazon Pay. Credit card purchases are processed at the time you place your order. We also offer the possibility to pay in 4 interest-free payments via

Tax Exempt options

All you have to do is provide us with the Tax Exempt form (completed and signed). Once we verify the information is accurate, we will refund the taxes from each order you place.

What is the processing timeframe?

For NON-CUSTOM items, please allow 2-3 business days for production. For CUSTOM items, please allow up to 5-7 business days for production. Orders containing both custom and non-custom items will follow the production timeframes for CUSTOM orders (5-

Custom file formats

Our system accepts JPG, JPEG, and PNG files for all Custom orders. Unfortunately, at the moment, we cannot accept PDF, HEIC, TIFF or vector files. We recommend you convert your artwork into one of the accepted formats. If you are concerned about the

Minimum requirements for custom images

We do have a couple of minimum requirements for the type of files you can upload when placing an order for a Custom Creation. This is to ensure the great quality of the final product. File type: JPG/JPEG/PNG. Minimum resolution: 1800 x 1800 px. Maxim

What happens if my image says “low quality” when uploading?

If larger sizes have a warning symbol after you upload your image, it is most likely caused by the image's quality. The website automatically disables larger sizes if the uploaded file is of lower quality. You can check the specs of your file by righ

What is a proof and why is it important to look at it?

The proof is a copy of your image after all modifications have been completed as per your request. It is your last and best opportunity to make sure that the final product will come out exactly how you have pictured it. Please take into consideration

Why does my proof have a pink line around it?

There is no need to worry - the pink line on the proofs will not be printed on the final item, it only gives you an idea of how it will be cut. Nothing outside the pink line will be printed either - those are just duplicated pixels that are generated

Final sizes for Custom orders

The size of your final item may vary, depending on the image proportions. We try to scale the cutouts as large as possible within the printing sheets' dimensions. The actual size of the final items can be seen on the proof, prior to approving/rejecti

I have an issue with my order placed via one of your third party retailers. Can you help?

When it comes to our third-party retailers we only act as suppliers. Meaning that they will have all of the records of your purchase and we will only provide the product. We are unable to look into orders which are not placed directly via our website

Can I cancel my order?

Given that Fathead is a print-on-demand company, we are not able to process order cancellations following the purchase of a Fathead product. You can feel free to return any unwanted non-custom products via returns.fathead.com and receive a Gift Card

What do I do if I can’t continue to checkout (the button is greyed-out)?

For retail orders:. For custom orders:. If the button is still greyed out:

My order is damaged

Please contact us via our contact form https://fathead.com/pages/contact and provide pictures of the damaged item and shipping box, together with the invoice or the packaging slip and we will gladly assist you.

I received an incorrect order

Please contact us via our contact form https://fathead.com/pages/contact and provide a picture of the wrong item, together with the invoice or the packaging slip and we will gladly send assist you.

My decal is not sticking

If you have recently purchased one of our items and is not sticking properly, we can gladly issue a replacement, provided the order is still within the warranty period and that you have followed all of the application instructions. Please send us a p