My decal is not stickingUpdated a year ago

If you have recently purchased one of our items and is not sticking properly, we can gladly issue a replacement, provided the order is still within the warranty period and that you have followed all of the application instructions.

Please send us a photo of the wall and the item via our contact form https://fathead.com/pages/contact along with your answers to the questions below:

• What type of surface was your decal installed on (drywall, glass, paneling, brick…etc.)? Is there any texture to it?
• Was your decal installed in a temperature-controlled environment? Did the area experience any unusual changes in temperature?
• Was your decal installed near a heating or cooling source?
• When was the last time that wall was painted?
• How did you prep the wall before installing your decal?