What do I do if I can’t continue to checkout (the button is greyed-out)?Updated 3 years ago

For retail orders:

• Ensure all correct items have been added to cart
• Check all required fields have been completed
• Ensure the order is placed from a computer
• Attempt placing the order from a different browser or device

For custom orders:

• Ensure the picture was uploaded correctly on our website. If it didn’t, please refer to our section “Minimum requirements for custom images”
• Check if the size was selected - the green checkmark and the desired size should be visible. If not, please refresh the page and try again
• Please ensure instructions are always written in the “Notes” section (minimum 10 characters) - even if they are not necessary
• Untick the “Remove Red Eye” option

If the button is still greyed out:

• Place the order in Private mode (Ctrl + Shift +N for Google Chrome) or from another device
• Delete all cache & cookies of your web browser
• If none of the steps above worked, you must check with your Internet Service Provider whether you have any restrictions